Shipping policy

At Ephera Ink, we strive to provide fast, reliable shipping via Evri and DPD to ensure that your temporary tattoos arrive safely and on time. Please review our shipping policy for details on our shipping process, rates, and delivery times.

1. Processing Time

All orders are processed within [1-3] business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email once your order has been shipped.

2. Shipping Rates & Methods

Shipping rates are calculated based on your delivery location and the size of your order. We offer the following shipping options:

• Standard Shipping: 2-4 Days – £2.99

• International Shipping: 7-10 Days – £23

Shipping charges will be calculated at checkout based on the delivery address and selected shipping method.

3. Delivery Time

Estimated delivery times are provided by the shipping carrier and may vary based on your location. Please note that delivery times are estimates and are not guaranteed. We are not responsible for delays caused by external factors such as weather, customs, or carrier issues.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier's website.

5. International Shipping

We offer international shipping to select countries. Please be aware that international shipments may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping fees at checkout.

6. Address Accuracy

It is the customer's responsibility to ensure that the shipping address provided is correct. We cannot be held responsible for delays or undelivered orders due to incorrect or incomplete address information. Please double-check your address before submitting your order.

7. Lost or Damaged Items

While we take every precaution to ensure safe and secure packaging, we are not liable for any damage or loss caused by the shipping carrier. If your order arrives damaged or is lost during transit, please contact us within 7 days of receipt (or within the expected delivery timeframe for lost items) and we will assist in resolving the issue.

8. Shipping Delays

While we strive to ensure timely delivery, please note that shipping delays may occur due to factors outside of our control, such as weather conditions, high shipping volumes, or customs processing. Unfortunately, we cannot be held liable for delays caused by these circumstances.

9. Returns & Exchanges

Please refer to our Returns & Refunds policy for information on how we handle returns and exchanges for damaged or incorrect items.

10. Contact Us

If you have any questions about your order or need assistance with shipping, please feel free to contact us at enquiries@esthetestudio.co.uk